The poesia® sample service is highly appreciated by our customers and has been offered for years. If new seals are needed as part of a refurbishment of doors, windows,showers orrefrigerators, it is often unclear which type exactly is needed. In order to make the right reorder, the carpenter or the service fitter has the possibility to find the right seal with the help of the Poesia specialists.

 

As a customer, you can remove old or defective seals and send them to us by post. After that, our specialists will be looking for the right replacement seal or alternative for you. The chances of finding the seal we are looking for are good, because we have a huge selection of several thousand seal types.

 

If we find the right replacement seal, you will receive one or more samples delivered to the house free of charge within 24 hours for testing purposes. This is for your own safety before the purchase order is triggered. This type of customer service has proven itself over the years and offers you many advantages as a customer.

In the course of digitization, we created a new way to get in touch with our sealing specialists and the usual communication channels (telephone, app, webshop, website or fax) even faster: namely via WhatsApp.

 

Thanks to this new communication path, the seals can be tested even more quickly and the replenishment is even faster for customers.

 

Interested parties who want to use WhatsApp will photograph the seal to be replaced with their smartphone and send the image with a short message and the delivery address to the Mobile number  +41 79 515 45 95.

 

After that, we search for the required replacement seal or an alternative and send one or more free samples to the interested party by post for cross-examination. If the sample sent is the seal you are looking for, we will be happy to deliver the desired number of meters by post.